Grievance Redressal Mechanism of [LSP]
In case of any grievance against [DVARA MONEY PRIVATE LIMITED] (the “Lending Service Provider” or “LSP”) in relation to any credit facility availed from Northern Arc Capital Limited (“Lender”) through [DVARA MONEY PRIVATE LIMITED], you may reach out to our representatives below at any time between 10:00 am and 6:00 pm Monday to Friday except public holidays.
Grievance Redressal Officer
Customers are requested to address all their grievances at the first instance to the Grievance Redressal Officer. The contact details of the Grievance Redressal Officer are as provided below.
Name: Chandan A
Address: 10th Floor-Phase, IIT-Madras Research Park Kanagam Village, Taramani, Chennai 600113
Contact number: 080 370 77275
Email ID: [email protected]
The Grievance Redressal Officer may be reached on the contact number provided above anytime between 10:00 am and 6:00 pm on weekdays except public holidays or through the e-mail address above. The Grievance Redressal Officer shall endeavour to resolve the grievance within a period of five days from the date of receipt of a grievance.
Nodal Officer
If the customer does not receive a response from the Grievance Redressal Officer within five days of lodging the grievance with Grievance Redressal Officer, or if the customer is not satisfied with the response received from the Grievance Redressal Officer, the customer may reach the Nodal Officer on the contact number below anytime between 10:00am and 6:00 pm on weekdays except public holidays or write to the Nodal Officer at the e-mail address below. The contact details of our Nodal Officer are provided below.
Name: Sajeev VP
Address: 10th Floor-Phase, IIT-Madras Research Park Kanagam Village, Taramani, Chennai 600113
Contact number: 080 470 91556
Email ID: [email protected]
Complaints to Lenders
If the grievance is not resolved by the LSP within ten days of lodging the grievance, or if the customer is not satisfied with the response received from the LSP, the customer may approach the Lender to have such grievance resolved. The grievance redressal mechanism of the lender is accessible at www.northernarc.com/grievance-redressal-mechanism.